Quality Management in Public Administration

Quality Management in Public e-Administration

Since the late 1970s, quality management has become an important tool for achieving a high quality of public eadministration services in many countries. Very important part of quality management in e-administration is measurement of quality indicators related to this sector. Therefore, this paper gives a description of e-administration, including statistics about it and other examples from many...

Defining Quality in Public Administration

Public Health Administration and Management in Albania

African Association for Public Administration and Management

African Association for Public Administration and Management